contoh surat cv "CURRICULUM VITAE"

CURRICULUM VITAE

PERSONAL DATA

Name                                                  :   Narindanta Ishak Agung

Nick Name                                          :   Ishak

KTP no                                                 :   22.5003.100387.1006

Place / Date of Birth                           :   Singaraja, March 10^th 1987

Nationality                                          :   Indonesian

Sex                                                       :   Male

Status                                                  :   Single

Height / Weight                                  :   173 Cm / 65 kg

Address                                               :   Jln.Raya Sesetan Gg.Gumuk sari C11, Denpasar Bali

Telephone Number                             :   081 80 5656 229 / (0361)721719

Hobbies                                               :   Sport and Music

POSITION APPLIED

Front Office Manager

OBJECTIVE

Loyalty and dedication are the main ones in my career, and now I’m looking challenge to improve my skill and experience as a professional individual

LANGUAGES AND OTHER SKILLS

-          Fluent in English, Written and comprehended well

-          Microsoft Office

-          Visual Hotel Program ( VHP )

-          Micros Fidelio

-          Drive

EDUCATIONAL BACK GROUND

-          University                    :   Sekolah Tinggi Ilmu Administrasi Denpasar           (2012-2015)

    Bachelor of Business Administration

-          Hotel Academy           :   Nikki International Hotel School                            (2006-2009)

    Diploma 3 Hotel Management

-          Senior High School      :   SMK Pariwisata Harapan                                       (2002-2005)

    Hotel Accommodation

-          Junior High School      :   SLTP Santo Yoseph                                                 (1999-2002)

OTHER COURSE CERTIFICATE AND ACHIEVMENT

-          Certificate of competency for Front Office Department (30april 2005)

-          Certificate of competence  for House Keeping department (15 august 2008)

-          Certificat de langue francaise niveau 1,2,3

-          Certificate of competency for Food and Beverage Service Department (10 October 2009)

-          Chairman Section of Sport and Acitvities Welfare Comitee 100 Sunset Hotel

-          Best Employee of the year 2010 at 100 Sunset Boutique Hotel by Aston

-          Certificate of Departemental Trainer of 100 Sunset 2 Hotel by Aston

TRAINING AND WORKING EXPERIENCE

January 2014 – May 2015                 Executive Housekeeper

                                                            100 Sunset Boutique Hotel & 100 Sunset 2 Hotel by Aston

                                                            ( www.100sunset.com and www.100sunset2.com )

To oversees the planning, development, general operation, cleanliness, and maintenance of all areas of Housekeeping. Responsible for hiring, developing and motivating staff at all levels of the department, and other housekeeping related tasks assigned by the Room Division Manager and General Manager

Description of duties:

• Prepare annual Housekeeping budget and submitted to GM and RDM

·         Organize and supervise the cleaning, service standards and maintenance throughout the Hotel. Specific responsibilities include guest rooms, public areas, back of the house areas, linen

·         Establish and implement training programs for all Housekeeping staff

·         Ensure maximum employee productivity and efficiency through careful monitoring and supervision of the execution of tasks.

·         Ensure that all employees completely understand of the Hotel’s Employee Rules and Regulations.

·         Review and re-evaluate all Housekeeping equipment and supplies periodically and make recommendations on purchases.

·         Maintain linen and Hotel equipment with standard par

·         Maintain ho expense for Both properties and Ballroom

·         Maintain contact with trade associations, professional organizations, and other Housekeeping groups.

January 2013 – January 2014            Duty Manager

                                                            100 Sunset Boutique Hotel & 100 Sunset 2 Hotel by Aston

                                                            ( www.100sunset.com and www.100sunset2.com )

To assist in the efficient and smooth running of the hotel and its various departments especially for evening operational, reported direct to Room Division Manager and General Manager

Description of duties :

• Ensuring smooth operational specially for evening operational
• Ensuring employees are offering exceptional customer service
• Ensure Guest are happy with the service and products
• Delegating duties to Front Office Supervisor
• Motivating employees as a Management Representative
• Dealing with customer complaints and issues
• As a Departmental Trainer
• motivator and maintains an excellent relationship with the staff, the peers and with the Management and the Owners

January 2011 – January 2013         Front Office Supervisor

                                                         100 Sunset Boutique Hotel & 100 Sunset 2 Hotel by Aston

                                                         ( www.100sunset.com and www.100sunset2.com )

Supervising two properties, with total 146 rooms. Located at Sunset Road. Responsible for Front Offices operational and Spa operational , reported to Front office manager

Description of duties :

·         Work as a soft opening team for 100 Sunset 2 Hotel

·         Supervising F.O area, Spa area and make sure the cleanliness and tidiness 

·         Daily screening for hotel occupancy to make sure all staff are being well prepared for giving the best service

·         Supervising Expected Departure and Arrival today

·         Maintain F.O Duty roaster and attendance record

·         Supervising F.O Night Audit and all night report

·         Reported monthly reports to FOM ; Transportation report , Summary of Guest feedback , Monthly attendant report , House Bank Report etc

·         Conduct a monthly training as a Departmental trainer for both property

·         Preparing yearly and monthly training plan

·         Handling guest complain and ensure the guest are satisfied with the service and   property

·         Always check guest account balance on daily basis to verify guest deposit balance , guarantee credit balance and if it necessary ask for more cash deposit or credit card verification

·         Frequently manage the guest comment and survey on internet and encourage guest write the review on Trip Advisor.

·         Clarify all discrepancies room from housekeeping and physically must be check

·         Scan and Check room status in system regularly

·         Make sure all supporting document complete before send it to Accounting Departement

• Investigate and resolve complaints regarding property and service quality.
• Order and purchase equipment and supplies.

May 2009 – January 2010                             Guest Relation officer

                                                                        100 Sunset Boutiuqe Hotel ( www.100sunset.com)

Ensuring guest needs and satisfaction at a uniquely boutique hotel

Description of duties :

·         Handling Check-in and Check-out

·         Make sure all supporting data are complete and avoid any miss or mistype

·         Always keep Front Office Area clean and tidy

·         Be flexible to anticipate guest request never say “no”

·         Maintain guest tour and activities

·         Try to Up selling

·         Ensure guest satisfying

·         Implement guest courtesy call record accordingly , fill in courtesy call record and follow up immediately

·         Handling Cashiering ; closing and opening

·         Complete all supporting bill or documents before send it to accounting department \

·         Night Audit and complete all report, send to all HOD , GM and Cooperate management

December 2007 – February 2008                  Daily Worker Food and Beverage Banquet

Westin Hotel Nusa Dua and Convention Center

( www.westinnusaduabali.com )

·         In charge at international event banquet held in Bali Nusa Dua Convention Center (BICC) specially for handling food and beverage service

March 2007 – September 2007                    Room Division Trainee

                                                                        Shangrila’s Rasa Sentosa Resort & Spa , Singapore

                                                                        www.shangri-la.com/singapore/rasasentosaresort/

·         Cleans assigned areas, provides personal service to guests, and completes the turndown service in the evening

·         Responsible for the cleanliness and maintenance of all assigned rooms and areas.

·         Receives room keys and instructions from the Supervisor before starting work and returns keys after the shift ends.

·         Checks occupancy of rooms in his section and reports to the Supervisor.

·         Receives equipment, cleaning supplies and linen from the Floor Supervisor

·         Checks guest supplies and condition of the rooms.

·         Reports any missing or damaged items found in the rooms or assigned areas directly to the Supervisor.

·         Prepares Room Boy cart with supplies before cleaning and making rooms up daily

·         Reports and turns-over lost-and-found articles to the Supervisor.

April 2006 – October 2006                            Student Internship Trainee

                                                                        Coffee Club Singapore

                                                                        www.ocoffeeclub.com

Internship program at F&B Departement , as a cook ,  waiter , bartender and cashier

·         First month learning product menu and knowledge and computer system ( micros Fidelio ) and beverage proses

·         Next of 2 month in charge at Restaurant Bar as a bartender , Beverage terminology

·         Last of 3 month in charge at restaurant as a waiter and cashiering

March 2006 – April 2006                F&B Product Trainee

                                                         Nusa Dua Beach Hotel ( www.nusaduabeachhotel.com )

• Learning about hotel Food product
• In charge at Main kitchen , and outlet restaurant
• Learning Hot food , cold food preparation

March 2004 – August 2004            Housekeeping Department Trainee

                                                         Mutiara Bali Resort & Villa ( www.mutiarabali.com )

·         Learning housekeeping knowledge and standard set-up

·         Cleaning process procedure and chemical purpose

·         Handling linen and towel

·         Learning butler standard set-up and service

·         Hotel and Villa special cleaning project

Reference

Desy Tifani Dewi , HRM of 100 Sunset Boutique Hotel & 100 Sunset 2 Hotel

Phone : 087 861 500 259

Ari Cahyani, Front Office Manager of Eden Hotel Kuta,  ex Room Division Manager of 100 Sunset Boutique Hotel & 100 Sunset 2 Hotel by Aston

Phone : 082237283061 / 081916211001

Agus Sunaryo , General Manager 100 Sunset Boutique Hotel & 100 Sunset 2 Hotel by Aston

Phone : 081321312122

Ni Wayan Ariati, ex HRM of 100 Sunset Boutique Hotel & 100 Sunset 2 Hotel by Aston

Phone : 081999644558

Florent Michaud, General Manager of Mercure Manado Tateli Beach Resort , ex General Manager 100 Sunset Hotel by Aston

Phone : 081337575251

Mohamed Chamkia, General Manager of Eden Hotel   , ex General Manager 100 Sunset Hotel by Aston

Phone : 081916184442

                                                                       

           

Denpasar, 25 July 2015                                                                                  

Narindanta Ishak Agung